Avaya are well known for their expertise in telephony, particularly at the larger end of the market. But did you know that they also offer a system which caters from as little as two users right through to 360 users per server?
What is an auto attendant?
Auto attendant (or automated attendant) is a term commonly used in telephony to describe a voice menu system. A voice menu system allows callers to be transferred to an extension without going through a telephone operator or receptionist. The auto attendant is also known as a digital receptionist.
For a caller to find a user on a phone system, a dial-by-name directory is usually available. This feature lists users by name, allowing the caller to press a key to automate calling the extension of a user once his/her extension is announced by the auto attendant.
If a user is not available, the auto attendant directs callers to the voice mail of the user to leave a message.
Having an auto attendant in a phone system is a very useful and cost-effective feature for a business. It replaces/helps the human operator by automating and simplifying the incoming phone call process.
The steps below outline how to change the greeting on the auto-attendant for the LG-Ericsson iPECS.